Terms of service
Last updated: August 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Welcome to Lignevo. These Terms of Service (“Terms”) govern your access to and use of https://lignevo.com (the “Website”) and any purchase you make through the Website.
By using the Website, browsing products, contacting us, creating an account where available, or placing an order, you agree to these Terms and to our related policies, including our Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy, and Payment Policy.
If you do not agree with these Terms, please do not use the Website or place an order.
1. Who We Are
Lignevo sells in-stock wooden furniture and decorative wood furniture through our Website.
Our products may include:
wooden coffee tables;
wooden side tables;
wooden end tables;
wooden accent tables;
wooden console tables;
shelves;
bookcases;
benches;
decorative wood furniture;
related wood décor and furniture accessories.
Lignevo sells items listed as available on our Website. We do not describe our products as made after checkout, custom-made after order placement, or produced only after a customer places an order.
2. Contact Information
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
For order-related questions, please include your order number and the email address or phone number used at checkout.
3. Eligibility to Use the Website
You must be at least 18 years old, or the age of majority in your location, to place an order through the Website.
By using the Website or placing an order, you confirm that:
you are legally able to enter into a purchase agreement;
the information you provide is accurate and complete;
you are authorized to use the selected payment method;
you will use the Website only for lawful purposes.
4. Customer Account and Guest Checkout
You may be able to place an order as a guest or through a customer account where account features are available.
If you create an account, you are responsible for:
keeping your login information confidential;
maintaining accurate account information;
all activity that occurs under your account;
notifying us promptly if you suspect unauthorized account access.
Lignevo may suspend or restrict account access if we reasonably believe the account is being misused, compromised, or used in violation of these Terms.
5. Acceptable Website Use
You agree not to misuse the Website.
You must not:
interfere with or damage the Website, servers, checkout, or security systems;
attempt to hack, scrape, reverse-engineer, bypass, or access restricted areas;
upload malware, harmful code, or unauthorized scripts;
use the Website for fraud, abuse, harassment, or illegal activity;
copy product content, images, or website materials without permission;
collect personal information about others without permission;
submit false, misleading, or unauthorized order information.
We may block, suspend, or restrict access if we reasonably believe these Terms are being violated.
6. Product Information
We aim to provide accurate product information, including product names, images, descriptions, prices, materials, dimensions where available, included components, and care guidance.
However, customers understand that:
product colors may appear different depending on screen settings, lighting, or photography;
styled photos may include props that are not included with the product;
only items specifically described in the product listing are included;
dimensions may have small reasonable variations;
natural wood may show grain, tone, knots, mineral streaks, figure variation, or small natural markings;
floral, botanical, silhouette, carved, or inlay-style products may show small natural pattern or finish variation.
These natural or visual variations are not automatically considered defects when they are consistent with the product listing.
7. Product Care and Customer Responsibility
Customers are responsible for using and caring for products appropriately after delivery.
For wooden furniture and decorative tables, customers should:
use products indoors unless the product page states otherwise;
avoid standing water or excess moisture;
avoid direct heat, open flame, or high-temperature objects;
use coasters, pads, or protective mats where appropriate;
avoid harsh chemical cleaners;
avoid dragging items across the surface;
follow assembly instructions where included;
avoid overloading tables, shelves, or furniture beyond normal intended use;
place furniture on a stable, level surface.
Damage caused by improper assembly, misuse, moisture, heat, cleaning chemicals, outdoor exposure, modification, drilling, refinishing, or customer handling may not be eligible for return or refund.
8. Pricing, Currency, and Promotions
All prices, charges, shipping fees, taxes, duties where applicable, and refunds are shown and processed in USD.
Prices may change from time to time without prior notice. Price changes do not affect orders that have already been submitted and accepted, unless an obvious error applies.
Promotions, discount codes, and special offers must be applied at checkout before payment is submitted. They generally cannot be applied retroactively to an order that has already been placed.
Promotions may be subject to:
expiration dates;
product exclusions;
order minimums;
region restrictions;
one-use limits;
other terms shown with the promotion.
If an order is canceled, returned, or partially refunded, discounts, coupons, and free-shipping eligibility may be recalculated according to the original order structure and applicable policy.
9. Product Availability and Errors
We try to keep product availability, pricing, and descriptions accurate.
However, errors may occur, including:
pricing errors;
inventory errors;
description errors;
image errors;
technical checkout errors;
shipping availability errors;
tax or duty calculation errors.
If an order is affected by an obvious error, unavailable item, incorrect listing, or technical issue, Lignevo may contact the customer, cancel the affected order before shipment, or issue a refund in USD to the original payment method.
10. Orders and Order Acceptance
Placing an order means you are offering to purchase the selected item under these Terms and the policies posted on the Website.
An order is not accepted until:
payment is successfully authorized or captured; and
Lignevo confirms the order or begins order processing.
Lignevo may decline, cancel, or refund an order before shipment if:
payment cannot be authorized or verified;
fraud screening cannot be cleared;
the shipping address is incomplete, invalid, or unserviceable;
the destination is restricted or unavailable;
the item is unavailable after final inventory review;
the item is not suitable for safe shipment after condition review;
required components are unavailable in available stock;
carrier, customs, legal, or import restrictions prevent shipment;
a pricing, listing, inventory, checkout, or technical error affects the order;
the order appears suspicious, abusive, unauthorized, or inconsistent with these Terms.
11. Payment
Customers agree to pay the full amount shown at checkout in USD using an accepted payment method shown at checkout.
Accepted payment methods may include major credit/debit cards and PayPal where available.
Payment processing, authorization holds, payment verification, failed payments, refunds to original payment method, currency conversion, payment security, and payment troubleshooting are explained in our Payment Policy.
Lignevo does not store full credit card numbers or CVV codes on our own servers.
A payment may require additional verification, especially for high-value orders, billing/shipping mismatch, unusual order activity, or fraud-prevention review.
12. Taxes, Duties, VAT, GST, and Import Charges
Applicable sales tax, VAT, GST, duties, brokerage, customs processing, or similar charges may be shown at checkout where collected by Lignevo.
For international shipments, customs and import charge handling may vary by country and shipping method.
Where eligible and available, certain taxes or duties may be included in the checkout total. If charges are included at checkout, customers generally should not need to pay those same included charges again at delivery.
If import charges are not included at checkout, the recipient may be responsible for paying those charges directly to the carrier, customs authority, or local agency.
More details are provided in our Shipping Policy and Payment Policy.
13. Shipping and Delivery
Shipping methods, rates, processing times, transit estimates, tracking, carriers, multi-carton shipments, Freight/LTL delivery, delivery access, customs, damaged parcels, lost shipments, and refused delivery are handled under our Shipping Policy.
Delivery estimates are not guaranteed delivery dates.
For larger or fragile wood furniture, shipments may be delivered by parcel carrier or Freight/LTL carrier depending on size, weight, destination, and carrier availability.
Standard delivery does not include in-home placement, room-of-choice delivery, stair carry, assembly, installation, leveling, or packaging removal unless a specific service is clearly offered and confirmed.
Customers are responsible for providing complete and accurate shipping information at checkout.
14. Delivery Inspection
Customers should inspect packages as soon as possible after delivery.
For wooden tables and furniture, customers should check:
outer carton;
shipping label;
inner packing;
tabletop surface;
floral, botanical, carved, or decorative edges;
inlay or pattern areas;
legs;
base;
hardware packs;
finish;
corners;
visible cracks, chips, dents, or scratches.
Visible transit damage, missing cartons, missing components, or delivery issues should be reported according to the Shipping Policy.
For fastest review, visible transit damage or missing components should be reported within 72 hours of delivery where possible, with photos or video and all packaging kept until next steps are confirmed.
15. Title and Risk of Loss
Title to purchased goods transfers to the customer once full payment is received, unless otherwise required by applicable law.
Risk of loss or damage during carrier transit is handled according to applicable law, carrier records, and our Shipping Policy.
Where local consumer law provides a different mandatory rule, that rule will apply.
16. Cancellations Before Shipment
Cancellation requests are handled under our Cancellation Policy.
Customers may request cancellation within 24 hours after checkout, but cancellation can only be approved if the order has not entered a shipment stage that can no longer be stopped.
The 1–2 business day processing estimate in the Shipping Policy is not a guaranteed cancellation period.
Once packing, label creation, carrier pickup scheduling, Freight/LTL booking, carrier handoff, carrier scan, export processing, or shipment confirmation has started, cancellation may no longer be available.
If cancellation is approved before shipment, Lignevo will issue a refund in USD to the original payment method according to the Cancellation Policy.
17. Returns and Refunds After Delivery
Returns and refunds after delivery are handled under our Return & Refund Policy.
This section is only a summary. If there is any conflict between this summary and the Return & Refund Policy, the Return & Refund Policy controls.
Return Window
Eligible return requests must be submitted within 30 calendar days from the carrier-confirmed delivery date.
Return Authorization
A Return Authorization is required before sending any item back.
Customers should not ship products back without written return instructions from Lunelleify.
Non-Defective Returns
For change-of-mind, size, style, space, finish preference, or similar non-defective returns, the item must be:
Unused
Unassembled
Uninstalled
Unmodified
Undamaged
In resalable condition
Returned with all included parts, hardware, accessories, and manuals where applicable
Packed securely for return transportation
Returned using the method authorized by Lunelleify
Original packaging should be used whenever reasonably possible, especially for larger Tree Bookshelves or furniture components.
unused;
unassembled;
uninstalled;
unmodified;
unaltered;
complete with required parts, hardware, manuals, and accessories;
safely packed for return transit.
For table products, change-of-mind returns are generally not eligible if the item has been assembled, installed, leveled, drilled, refinished, used as a table, exposed to moisture or heat, or altered in any way.
Defective, wrong, damaged, or incomplete items
If the item arrives damaged, defective, incorrect, or incomplete, customers should contact us with order details, photos, video where available, and packaging information.
Shipping-related issues are first reviewed under the Shipping Policy. Product return or refund outcomes are handled under the Return & Refund Policy.
Return shipping cost
Return shipping responsibility depends on the return reason:
Return Reason Return Shipping
Verified wrong item Lignevo pays approved return shipping
Verified product defect at arrival Lignevo pays approved return shipping
Verified carrier damage Lignevo pays approved return shipping or handles carrier claim
Verified missing required components Lignevo pays approved replacement or return shipping where applicable
Change of mind / size / style / space / finish preference Customer pays return shipping
Lignevo does not charge a restocking fee for eligible approved returns.
Refund timing
Approved refunds are generally processed in USD to the original payment method within 7 business days after the return is received and approved after inspection.
Bank, card issuer, PayPal, or payment provider posting times may vary.
18. No Exchanges
Lignevo does not offer direct exchanges.
If a customer wants a different item, size, shape, finish, color, floral pattern, or table style, the original eligible item may be returned under the Return & Refund Policy and a new order may be placed separately.
For verified wrong item, damage, defect, or missing component claims, Lignevo may offer replacement parts, replacement item review, repair support, refund review, or another reasonable support solution.
These support solutions are not treated as direct exchanges.
19. Refused Delivery, Missed Delivery, and Return-to-Sender
Refused delivery, missed delivery appointments, uncollected parcels, incorrect addresses, incomplete addresses, unpaid import charges, or failure to respond to carrier/customs requests are not treated as standard cancellations.
These situations are first handled under the Shipping Policy.
If the item is returned to Lignevo and passes inspection, refund eligibility may then be reviewed under the Return & Refund Policy.
Carrier return fees, storage fees, customs charges, redelivery fees, or return-to-sender costs may reduce the refundable amount where permitted by applicable law.
20. User Content, Reviews, Photos, and Submissions
If you submit reviews, comments, photos, videos, product feedback, or other content to Lignevo or public areas of the Website, you confirm that:
you own the content or have permission to share it;
the content does not violate another person’s rights;
the content is accurate to the best of your knowledge;
the content does not contain unlawful, abusive, misleading, defamatory, or infringing material.
By submitting content, you grant Lignevo a worldwide, royalty-free, non-exclusive license to use, reproduce, display, publish, adapt, and share the content for operating, improving, promoting, and marketing the Website and products, including on social media, advertising, product pages, and customer support materials.
We may remove or refuse content that violates these Terms, appears misleading, contains personal or sensitive information, or creates legal, privacy, safety, or brand concerns.
Please do not post addresses, phone numbers, payment details, order numbers, or sensitive personal information in public content.
21. Intellectual Property
All Website content is owned by Lignevo or its licensors unless otherwise stated.
This may include:
product photos;
product descriptions;
videos;
graphics;
logos;
page layouts;
icons;
text;
design elements;
code;
marketing materials.
Customers may not copy, reproduce, distribute, modify, scrape, sell, exploit, or use Website content without written permission from Lignevo.
Using the Website does not transfer any intellectual property rights to the customer.
22. Privacy
Your use of the Website and your personal information are handled according to our Privacy Policy.
The Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, how cookies and advertising tools may be used, and how customers can exercise privacy rights.
23. Third-Party Services and Links
The Website may use or link to third-party services, including payment processors, shipping carriers, analytics tools, advertising platforms, social media platforms, or external websites.
Third-party services have their own terms and privacy policies.
Lignevo is not responsible for the content, policies, or practices of third-party websites or services that we do not control.
24. Warranty Disclaimer and Product Disclaimers
To the maximum extent permitted by applicable law, products and the Website are provided as described on the Website and subject to these Terms and our posted policies.
Nothing in these Terms limits mandatory consumer rights that cannot be excluded under applicable law.
Natural wood variation, normal visual variation, screen color differences, small finish or pattern variation consistent with the listing, and customer-caused damage are not automatically considered product defects.
Lignevo does not guarantee that the Website will always be uninterrupted, error-free, secure, or available at all times.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Lignevo is not responsible for indirect, incidental, special, punitive, or consequential damages that are not directly caused by Lignevo.
Lignevo’s total liability for a claim related to a product will not exceed the amount paid for the product at issue in USD, unless a higher amount is required by applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights.
26. Force Majeure
Lignevo is not responsible for delays or failure to perform caused by events outside our reasonable control.
Examples may include:
carrier delays;
freight network disruption;
severe weather;
natural disasters;
labor actions;
customs delays;
government actions;
power or internet outages;
payment processor outage;
supply or logistics disruption;
public health emergencies;
war, civil unrest, or similar events.
Where an event affects an order, we will make reasonable efforts to communicate and provide available options according to our policies.
27. Regional Consumer Rights
Nothing in these Terms limits mandatory consumer rights in your country or region.
Where local law provides greater protection, including eligible rights under U.S., Canadian, EU, UK, or Australian consumer protection rules, Lignevo will honor the applicable mandatory protection.
Examples may include:
EU/UK statutory rights for eligible online purchases;
Australian Consumer Law consumer guarantees;
applicable Canadian consumer protection rights;
applicable U.S. state or federal consumer protection rules.
If any part of these Terms conflicts with a non-waivable legal rule, that legal rule will control.
28. Governing Law and Disputes
These Terms are governed as follows, subject to mandatory consumer protection laws that apply in the customer’s country or region:
Governing Law & Consumer Rights
Customer location : Governing law framework
United States : Laws of the Commonwealth of Virginia, subject to applicable federal law and any mandatory consumer protection laws
Canada : Applicable Canadian federal law and mandatory consumer protection laws of the customer’s province or territory
United Kingdom : Applicable UK consumer protection laws and other mandatory statutory rights
European Union : Applicable EU consumer protection rules and mandatory national consumer laws of the customer’s country
Australia : Applicable Commonwealth, state, or territory consumer laws, including mandatory consumer protections where applicable
If a dispute arises, customers should contact Lignevo first so we can try to resolve the issue directly.
Nothing in this section limits mandatory rights to bring a claim in a legally permitted forum where local law gives the customer that right.
29. Changes to These Terms
We may update these Terms from time to time.
When updates are made, the “Last updated” date at the top of this page will be revised.
The updated Terms apply from the date they are posted on the Website, unless otherwise stated.
Continued use of the Website or placing an order after updated Terms are posted means you accept the updated Terms.
30. Policy Relationship Summary
Policy Guide
Topic : Main Policy
Website use and purchase terms : Terms of Service
Personal information, cookies, and privacy rights : Privacy Policy
Payment methods, payment security, and authorizations : Payment Policy
Failed or declined payments : Payment Policy
Shipping rates, tracking, delivery, and customs : Shipping Policy
Damaged parcels and lost shipments : Shipping Policy
Canceling an order before shipment : Cancellation Policy
Returns and refunds after delivery : Return & Refund Policy
Product condition after delivery : Return & Refund Policy
Refused delivery and return-to-sender shipments : Shipping Policy first, then Return & Refund Policy if applicable
No direct exchanges : Return & Refund Policy and Terms of Service
31. Contact Us
For questions about these Terms or an order, please contact:
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
Please include your order number where relevant so we can help more quickly.