Cancel My Order
This Cancellation Policy explains how Lignevo handles order cancellation requests before shipment.
This policy applies to products sold on our website, including wooden coffee tables, side tables, end tables, accent tables, console tables, shelves, bookcases, benches, decorative wood furniture, and related wood décor.
Lignevo sells items listed as available on our website. We do not describe our products as made after checkout, custom-made after order placement, or produced only after a customer places an order.
This Cancellation Policy works together with our Shipping Policy and Return & Refund Policy.
Before shipment, eligible cancellation requests are handled under this policy.
After an order has shipped, delivery, tracking, carrier, customs, refused delivery, lost shipment, or damaged-in-transit issues are handled under our Shipping Policy.
After delivery, eligible return and refund requests are handled under our Return & Refund Policy.
1. Cancellation Contact Information
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
For the fastest review, please include your order number and the email address or phone number used at checkout.
2. Cancellation Window
Customers may request to cancel an order within 24 hours after checkout.
A cancellation request can only be approved if the order has not entered a shipment stage.
Cancellation may no longer be available once any of the following steps has started:
order picking;
packing;
protective carton preparation;
label creation;
multi-carton labeling;
parcel pickup scheduling;
Freight/LTL booking;
carrier handoff;
carrier scan;
export paperwork for international shipments;
shipment confirmation;
dispatch handling that can no longer be stopped.
The 1–2 business day processing estimate in our Shipping Policy is not a guaranteed cancellation period. Some orders may enter packing, labeling, or carrier scheduling before the end of the processing estimate.
A cancellation is not complete until Lignevo confirms it in writing by email.
3. When an Order Can Be Canceled
A cancellation request may be approved when:
the request is submitted within 24 hours after checkout;
the order has not shipped;
packing has not reached a stage where shipment can no longer be stopped;
no parcel carrier or Freight/LTL pickup has been booked or completed;
the tracking number has not entered carrier flow;
export processing has not started for an international shipment;
Lignevo confirms that the order is still stoppable.
If cancellation is approved, the order will not be shipped and the refund will be handled according to this policy.
4. When Cancellation Is Not Available
Cancellation is generally not available if:
more than 24 hours have passed after checkout;
the order has already shipped;
a shipping label has been created and the parcel is already in carrier flow;
a parcel carrier has accepted or scanned the shipment;
a Freight/LTL pickup has been booked or completed;
the order has entered final dispatch handling;
shipment confirmation has been issued;
export paperwork has been submitted and the shipment can no longer reasonably be stopped;
delivery has already been attempted, refused, missed, or completed.
If an order has already shipped, it cannot be canceled under this policy. The order will continue through the shipping process.
After shipment, delivery and carrier-related issues are handled under our Shipping Policy. After delivery, eligible return and refund requests are handled under our Return & Refund Policy.
5. How to Request a Cancellation
To request cancellation, email us at:
support@lignevo.com
Use the subject line:
Cancel Order #[Order Number]
Please include:
order number;
full name used on the order;
email address or phone number used at checkout;
shipping address on the order;
short reason for cancellation.
Providing complete information helps us locate and review the order more quickly, but it does not guarantee that the order can still be canceled.
Requests submitted outside support hours may be reviewed during the next available support period.
6. Order Changes, Address Changes, and Item Changes
If you need to change an order, please contact us as soon as possible.
Changes may include:
shipping address correction;
item change;
quantity change;
finish or style change;
phone number or recipient information update.
Most order changes are treated as cancel and reorder when the original order has not yet shipped.
Order changes are generally only possible within the same 24-hour cancellation window and before the order enters packing, label creation, carrier pickup scheduling, Freight/LTL booking, or export processing.
If the order has already shipped, address correction, rerouting, failed delivery, access issues, carrier fees, or return-to-sender situations are handled under our Shipping Policy.
7. No Cancellation Fee
Lignevo does not charge a cancellation fee for approved cancellations.
If cancellation is approved before shipment, no restocking fee applies.
If cancellation cannot be approved because the order has already entered shipment handling, the customer may request a return after delivery if the item is eligible under our Return & Refund Policy.
8. Refunds for Approved Cancellations
If a cancellation is approved before shipment, Lignevo will issue a full refund in USD to the original payment method used at checkout.
The refund includes:
the canceled product amount;
any shipping fee paid for the canceled order;
any tax collected by Lignevo for the canceled order, where applicable.
Approved cancellation refunds are generally initiated within 7 business days after cancellation approval.
After Lignevo initiates the refund, the final posting time may vary depending on:
card issuer;
bank;
PayPal or payment provider;
payment network;
currency conversion handling by the customer’s provider.
Lignevo cannot control bank or payment provider posting times after the refund has been issued.
9. Authorization Holds
In some cases, a payment may appear as a temporary authorization or pending charge before it is fully captured.
If the order is canceled before payment capture, the authorization may be voided or released instead of refunded.
The time required for a pending authorization to disappear from a customer’s statement depends on the card issuer, bank, or payment provider.
10. If Cancellation Cannot Be Approved
If cancellation cannot be approved, the order will continue through the shipping process.
In this situation:
shipment interruption may not be available;
carrier rerouting may not be available;
refusal of delivery does not automatically create refund eligibility;
return-to-sender handling may involve carrier fees or delays;
the customer may request a return after delivery if the item is eligible under our Return & Refund Policy.
Once the order has shipped, tracking, delivery delays, damaged parcels, lost shipments, refused delivery, address problems, and customs issues are handled under our Shipping Policy.
11. Partial Cancellation
Partial cancellation may be available for some multi-item orders if the order has not entered shipment handling.
Partial cancellation may not be available if:
items are packed together;
the order has entered final packing;
labels have been created;
carrier pickup has been scheduled;
the order includes a bundle or promotion;
the remaining order no longer meets the original discount or free-shipping condition.
If part of an order is canceled, Lignevo may review the remaining order amount and adjust:
product subtotal;
order-level discount;
free-shipping threshold;
promotional pricing;
coupon eligibility;
tax amount where applicable.
If partial cancellation is not available, the customer may need to cancel the full order and place a new order, if the original order is still eligible for cancellation.
12. Coupons, Discounts, and Store Credit
If an order is canceled, coupons, discounts, or store credit may be handled according to the terms active at the time of purchase.
If a coupon was used on a canceled order, it may not always be reusable after cancellation.
If store credit was used, the eligible store credit amount may be restored where possible.
Expired promotional codes generally cannot be reissued unless required by law or specifically approved by Lignevo.
13. Seller-Initiated Cancellation
Lignevo may cancel an order before shipment if the order cannot be processed, fulfilled, or shipped.
Seller-initiated cancellation may occur in situations such as:
payment cannot be authorized or verified;
fraud or unauthorized transaction concerns cannot be cleared;
the shipping address is incomplete, invalid, or unserviceable;
the destination is restricted or unavailable for delivery;
the item is unavailable for shipment after final inventory review;
the item is not suitable for safe shipment after condition review;
required components are unavailable in the available stock;
carrier restrictions prevent shipment;
customs, legal, or import restrictions prevent shipment;
a pricing, listing, inventory, checkout, or technical error materially affects the order.
If Lignevo cancels an order before shipment, the amount actually captured for the canceled order will be refunded in USD to the original payment method.
14. Freight/LTL and Large Item Cancellation Notes
Some larger wooden furniture items may ship by Freight/LTL.
For Freight/LTL shipments, cancellation may no longer be available once:
freight pickup has been booked;
pallet or carton staging has started;
freight documents have been prepared;
a bill of lading has been issued;
the carrier has scheduled pickup;
the shipment has been collected or scanned.
Freight/LTL shipments may involve scheduling, access review, and carrier handling steps that are difficult to stop once started.
If a Freight/LTL order has already shipped, the shipment will be handled under our Shipping Policy.
15. Refused Delivery Is Not Cancellation
Refusing delivery, missing a delivery appointment, failing to collect a parcel, providing an incorrect address, not paying required import charges, or not responding to carrier/customs requests is not treated as a standard cancellation.
These situations are handled under our Shipping Policy because they involve carrier handling, delivery access, customs, address accuracy, or recipient availability.
If the item is returned to Lignevo and passes inspection, refund eligibility may then be reviewed under our Return & Refund Policy.
Carrier return fees, storage fees, customs charges, redelivery fees, or return-to-sender costs may reduce the refundable amount where permitted by applicable law.
16. Relationship to Shipping and Return Policies
This Cancellation Policy applies before shipment.
Policy Guide
Situation : Policy That Applies
Customer wants to cancel before shipment : Cancellation Policy
Customer wants to change item/address before shipment: Cancellation Policy
Order has already shipped : Shipping Policy
Tracking is delayed or stalled : Shipping Policy
Package is damaged in transit : Shipping Policy first, then Return & Refund Policy if needed
Delivery is refused or missed : Shipping Policy
Package is returned to sender : Shipping Policy first
Customer wants to return after delivery : Return & Refund Policy
Customer changed mind after delivery : Return & Refund Policy
Customer received wrong, defective, or incomplete item
: Return & Refund Policy, with Shipping Policy support if carrier-related
Before shipment : Cancellation Policy
During delivery : Shipping Policy
After delivery : Return & Refund Policy
17. Regional Consumer Rights
Nothing in this policy limits mandatory consumer rights in your country or region.
Where local law provides greater protection, including eligible rights under U.S., Canadian, EU, UK, or Australian consumer protection rules, Lignevo will honor the applicable mandatory protection.
If any part of this policy conflicts with a non-waivable legal rule, that legal rule will control.
18. Cancellation Summary
Cancellation Policy Summary
Topic : Policy
Cancellation window : Within 24 hours after checkout
Cancellation approval : Only before shipment handling reaches a non-stoppable stage
Cancellation confirmation : Required in writing from Lunelleify
Cancellation fee : No cancellation fee for approved cancellations
Refund method : Original payment method
Refund currency : USD
Refund timing : Generally initiated within 7 business days after approval
Address or item changes : Usually handled as cancellation and reorder before shipment
After shipment : Cancellation is no longer available; Shipping Policy applies
After delivery : Return & Refund Policy applies if the item is eligible
19. Contact Us
For cancellation questions, please contact:
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
Please include your order number and the email address or phone number used at checkout so we can review your request faster.