Shipping policy
Last updated: August 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
This Shipping Policy explains how Lignevo handles order processing, shipping fees, estimated delivery times, delivery methods, tracking, customs, delivery access, damaged parcels, lost shipments, refused deliveries, and other shipping-related questions.
This policy applies to products sold on our website, including wooden coffee tables, side tables, end tables, accent tables, console tables, shelves, bookcases, benches, decorative wood furniture, and related wood décor.
Lignevo sells items listed as available on our website. We do not describe our products as made after checkout, custom-made after order placement, or produced only after a customer places an order.
All prices, shipping charges, taxes, duties where applicable, and refunds are shown and processed in USD.
1. Shipping Contact Information
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
For shipping questions, please include your order number and the email address or phone number used at checkout so we can locate your order faster.
2. Where We Ship
Lignevo currently ships to the following destinations:
Shipping Destinations
Region : North America
Covered destinations : United States, Canada
Region : Europe + UK
Covered destinations : United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal
Region : Oceania
Covered destinations : Australia
Address requirement : A standard street address is required
We do not ship to:
P.O. Boxes;
APO/FPO/DPO addresses;
freight forwarders unless approved in writing;
certain remote territories;
certain island regions;
locations temporarily restricted by carriers;
addresses that cannot be serviced by available parcel or Freight/LTL carriers.
Examples of locations that may be restricted include Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands or remote delivery zones in Europe, Canada, or Australia.
If your address is not serviceable, we may contact you for an alternative address or cancel and refund the order before shipment.
3. Shipping Rates and Estimated Delivery Times
SShipping Charges
Shipping charges : Shown at checkout in USD before payment is submitted
Region : North America
Coverage : United States, Canada
Processing time : 1–2 business days
Transit time : 6–8 business days
Total estimated delivery : 7–10 business days
Flat shipping rate : USD 5.99
Free shipping : Orders from USD 159
Region : Europe + UK
Coverage : United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal
Processing time : 1–2 business days
Transit time : 7–9 business days
Total estimated delivery : 8–11 business days
Flat shipping rate : USD 6.99
Free shipping : Orders from USD 199
Region : Oceania
Coverage : Australia
Processing time : 1–2 business days
Transit time : 9–10 business days
Total estimated delivery : 10–12 business days
Flat shipping rate : USD 7.99
Free shipping : Orders from USD 259
Free shipping application : Applied automatically at checkout when the order subtotal meets the applicable regional threshold
Final shipping fee : The shipping fee shown at checkout applies to the order when payment is submitted
Delivery timeframe : Estimated only and not a guaranteed delivery date
4. Business Days and Processing Time
For this policy, business days are Monday through Friday, excluding public holidays observed by carriers, banks, or fulfillment operations.
Support may be available on weekends, but carrier pickup, warehouse dispatch, bank processing, and freight movement may still depend on business days.
Processing time begins after:
the order is successfully submitted;
payment is authorized or captured;
the shipping address passes basic review;
the order is ready for packing and dispatch review.
Most orders enter final checks, packing, labeling, and dispatch preparation within 1 to 2 business days.
Processing time may include:
order review;
payment verification;
address verification;
item allocation;
carton preparation;
protective packing;
label creation;
carrier pickup scheduling;
export paperwork where applicable;
final dispatch check.
Processing time is separate from transit time.
An order is not considered shipped until it has been accepted, collected, or scanned by the carrier.
5. Shipping Methods and Carriers
Lignevo ships through parcel delivery networks and, where necessary, Freight/LTL services.
Carriers may include:
UPS;
FedEx;
USPS for selected U.S. parcels;
DHL Express for eligible international shipments;
regional or local delivery partners;
Freight/LTL carriers for larger or multi-carton shipments.
Carrier selection depends on:
destination;
parcel size;
parcel weight;
item type;
delivery address;
carrier service availability;
route limitations;
shipment value;
local delivery conditions.
We do not guarantee a specific carrier unless a specific shipping service is clearly offered and selected at checkout.
6. Parcel Delivery and Freight/LTL Delivery
Most small and medium furniture orders ship through parcel delivery networks.
Some larger, heavier, fragile, or multi-carton orders may ship by Freight/LTL when needed.
Parcel delivery usually means:
delivery to the front door, porch, mailbox area, parcel locker, reception area, or building entrance depending on the carrier and address type;
carrier delivery scans are used to confirm delivery;
delivery attempts may vary by carrier;
pickup from a carrier access point may be required after missed attempts.
Freight/LTL delivery may mean:
curbside delivery at ground level;
delivery appointment scheduling;
adult signature requirement;
larger cartons or palletized shipments;
carrier contact before delivery;
limited access review for certain addresses.
Standard delivery does not include:
in-home placement;
room-of-choice delivery;
stair carry;
elevator carry;
assembly;
installation;
leveling;
packaging removal;
white-glove service.
If any special service is available, it will be shown or confirmed separately before payment or before shipment.
7. Product-Specific Shipping Notes for Wooden Tables and Furniture
Wooden tables and decorative wood furniture may require extra protection during transit.
Depending on the product, items may ship with parts packed separately, such as:
tabletop;
base;
legs;
support parts;
hardware;
protective pads;
instruction sheets;
small accessories where applicable.
Some furniture items may ship in one carton. Others may ship in multiple cartons to reduce transit damage and keep package size manageable.
If your order ships in multiple cartons:
each carton may have a separate tracking number;
cartons may arrive on different days;
one carton may update before another;
carrier scans may appear separately;
all cartons should be checked before reporting missing parts.
Basic assembly may be required where stated on the product page. Hardware and instructions are included where applicable.
8. Packaging and Transit Protection
We prepare shipments using protective packaging suitable for wood furniture and décor.
Packaging may include:
reinforced cartons;
rigid protective panels;
foam inserts;
corner protection;
edge protection;
internal blocking;
protective wrap;
hardware bags;
orientation labels;
fragile or handling labels where appropriate.
For decorative tables, extra care may be used around:
tabletop surfaces;
floral or botanical edges;
carved silhouettes;
inlay or pattern areas;
legs and bases;
corners;
hardware packs;
finish surfaces.
Please keep all packaging until you have fully inspected the item and support confirms next steps if an issue is reported.
9. Tracking Information
When your order ships, we will send a shipping confirmation email with tracking information where available.
Tracking may include:
tracking number;
tracking link;
carrier name;
shipment status;
estimated delivery date where provided by the carrier.
Tracking updates may not appear immediately after the shipping confirmation email. Carrier systems may take 24 to 48 hours to show the first scan.
For international shipments, tracking may remain at “label created” or “shipment information received” until the parcel is processed by the first carrier facility or export hub.
Tracking visibility may vary depending on:
carrier;
route;
destination country;
customs processing;
final-mile delivery partner;
local delivery network.
If tracking has not updated for 7 business days after the first carrier scan, or if delivery has not occurred within 3 business days after the latest estimated delivery date, please contact us for shipment review.
10. Delivery Estimates
Total estimated delivery time is calculated as:
Processing Time + Transit Time
For example, if processing takes 1–2 business days and transit takes 6–8 business days, the total estimated delivery time is 7–10 business days.
Delivery estimates may be affected by:
carrier delays;
severe weather;
public holidays;
peak-season congestion;
freight scheduling;
customs clearance;
local delivery restrictions;
incorrect or incomplete addresses;
failed delivery attempts;
remote area service limitations;
carrier rerouting;
labor disruptions;
events outside normal carrier control.
Estimated delivery windows are not guaranteed arrival dates.
Lignevo is not responsible for delays caused by carriers, customs authorities, incorrect customer information, delivery access issues, or events outside our reasonable control.
11. Delivery Address Requirements
Customers are responsible for providing a complete and accurate shipping address at checkout.
A complete address should include:
recipient full name;
street address;
apartment, suite, unit, or building number where applicable;
city;
state, province, or region;
postal code;
country;
phone number;
email address.
For buildings with delivery restrictions, customers should provide any relevant access information before shipment, such as:
gated entry instructions;
reception or mailroom requirements;
delivery hours;
appointment requirements;
building access codes where appropriate;
elevator or loading dock restrictions;
limited-access delivery notes.
Incorrect, incomplete, or inaccessible addresses may cause:
shipping delays;
failed delivery attempts;
carrier address correction fees;
storage fees;
rerouting fees;
return-to-sender fees;
cancellation of shipment where delivery cannot be completed.
If an address correction, rerouting, redelivery, storage, or return fee is charged because of customer-provided information or recipient unavailability, the customer may be responsible for that cost.
12. Address Changes After Order Placement
If you need to change your shipping address, contact us as soon as possible at:
support@lignevo.com
Please include:
order number;
original shipping address;
corrected shipping address;
full name used on the order;
email or phone number used at checkout.
Address changes are not guaranteed.
Once an order has entered packing, label creation, carrier pickup scheduling, carrier handoff, Freight/LTL booking, or export processing, the address may no longer be changeable.
If an address change is requested after dispatch, carrier rerouting or address correction fees may apply where available.
Address or item changes before shipment may be handled under our Cancellation Policy if the order needs to be canceled and reordered.
13. Customs, Duties, Taxes, and International Delivery
For international orders, import duties, taxes, VAT, GST, brokerage fees, customs processing fees, or other destination-country charges may apply depending on local law.
Where eligible and available, Lignevo may ship international orders using a DDP-style process, meaning applicable import taxes, duties, brokerage, or customs processing charges are included in the checkout total in USD.
If taxes, duties, or import charges are included at checkout, the customer generally should not need to pay those included charges again at delivery.
If a carrier, customs office, or delivery agent requests payment for charges that appear to have been included at checkout, please contact us before paying where possible.
If import charges are not included at checkout, the recipient may be responsible for paying them directly to the carrier or customs authority.
Customers are responsible for:
providing accurate recipient information;
responding to carrier or customs requests;
ensuring the item can be imported into the destination country;
paying any destination charges not included at checkout;
cooperating with customs clearance where required.
Customs clearance timelines vary by country and are outside Lignevo’s direct control.
If a parcel is delayed, refused, abandoned, returned, destroyed, or held because of unpaid import charges, customs restrictions, recipient non-response, or local regulations, refund or reshipment options may be limited.
14. Delivery Inspection
Please inspect your package as soon as possible after delivery.
For wooden tables and decorative furniture, please check:
outer carton;
shipping label;
inner packing;
tabletop surface;
floral, botanical, or carved edges;
inlay or pattern areas;
legs;
base;
support parts;
finish;
corners;
hardware packs;
instruction sheets;
visible cracks, chips, dents, or scratches.
If possible, inspect the outer carton before accepting delivery.
If there is visible damage at delivery:
note the damage with the carrier where possible;
take photos or video before unpacking fully;
keep all packaging;
keep the shipping label;
contact us promptly with your order number.
For visible transit damage, please contact us within 72 hours of delivery where possible.
The 30-day return request window may still apply to eligible items, but reporting shipping damage quickly helps us review the issue with the carrier and protect your claim.
15. Damaged in Transit
If your item arrives damaged in transit, contact us at:
support@lignevo.com
Please include:
order number;
tracking number;
photos of the outer carton;
photos of the shipping label;
photos of the inner packaging;
photos or video of the damaged area;
photos of the full item;
a short description of the issue.
Please do not discard the item or packaging until we confirm next steps.
Depending on the situation, we may review one or more support options, such as:
replacement part;
replacement hardware;
touch-up kit;
carrier claim review;
replacement item review;
partial refund review;
full refund review;
another reasonable support solution.
Transit damage is handled together with our Return & Refund Policy after the shipping issue is reviewed.
16. Missing Cartons, Missing Parts, or Incomplete Delivery
If your order appears incomplete, first check:
all tracking numbers;
all cartons delivered;
all inner packaging layers;
foam inserts;
corner protectors;
hardware bags;
small parts bags;
instruction sheets.
For multi-carton orders, some cartons may arrive on different days.
If a carton is missing or the item appears incomplete, contact us with:
order number;
tracking number;
photos of all cartons received;
photos of the shipping labels;
photos of the product and packaging;
a description of what appears missing.
If hardware, legs, base parts, or support components appear missing, please contact us within 72 hours of delivery where possible so we can review the issue promptly.
Verified missing components may be resolved with replacement parts, replacement hardware, replacement item review, or another appropriate support solution.
17. Lost or Stalled Shipments
A shipment may be reviewed as delayed, stalled, or potentially lost if:
tracking has not updated for an extended period;
the carrier cannot confirm movement;
the parcel has not arrived within the estimated timeframe;
delivery has not occurred after the latest estimated delivery date;
the carrier confirms that the shipment is lost;
a carton from a multi-carton shipment is missing.
If tracking has not updated for 7 business days after the first carrier scan, or delivery has not occurred within 3 business days after the latest estimated delivery date, contact us for review.
Once the carrier confirms that a shipment is lost, Lignevo will review available options. Depending on item availability and case details, we may provide:
replacement shipment;
replacement part shipment;
full refund;
another reasonable support solution.
If a replacement is unavailable, a refund may be issued in USD to the original payment method.
18. Marked Delivered but Not Received
If tracking shows delivered but you cannot locate the package, please check:
front door;
side door;
porch;
garage;
mailbox or parcel locker;
building reception;
mailroom;
neighbors;
household members;
local carrier office;
delivery photo or proof of delivery if available.
If the package still cannot be located, contact us within 7 calendar days from the carrier delivery scan.
Please provide:
order number;
tracking number;
delivery address;
any carrier delivery photo or proof of delivery;
a short explanation of what you checked.
Marked-delivered claims are reviewed using carrier records, delivery scan data, proof of delivery, customer-provided information, and local delivery details.
A refund or replacement is not guaranteed when the carrier confirms delivery to the address provided at checkout, but we will review the situation and provide reasonable assistance.
19. Refused Delivery and Undeliverable Shipments
Refused delivery, missed delivery appointments, uncollected parcels, incorrect addresses, incomplete addresses, unpaid import charges, or failure to respond to carrier/customs requests may cause the shipment to be returned to sender, stored, delayed, abandoned, or disposed of by the carrier or customs authority.
These situations are not treated as standard cancellations.
If a shipment is returned to Lignevo because of recipient refusal, incorrect address, missed delivery, or recipient non-cooperation, we may review:
reshipment after address verification;
refund after the item returns and passes inspection;
deduction of carrier return fees, storage fees, customs fees, or redelivery fees where applicable;
other available options based on the shipment status.
If refusal is due to visible carrier-caused damage that is noted with the carrier and reported to us promptly, we will review the carrier claim and no redelivery fee will apply to the customer for that reason.
If the item is not returned to Lignevo, or if it is returned damaged because of refusal, abandonment, customs non-compliance, or recipient non-cooperation, refund or reshipment options may be limited.
20. Authority to Leave and Signature Requirements
For some shipments, a signature may be required due to item value, carrier rules, address type, or destination.
Where an adult signature is required, the carrier may not leave the package unattended.
Where Authority to Leave or no-signature delivery is offered by the carrier, delivery may be considered complete when the carrier records a successful delivery scan at the shipping address.
If you authorize unattended delivery, the risk of loss after the carrier’s confirmed delivery scan may be affected by carrier rules, local law, and the specific delivery record.
21. Shipping Fee Refunds
Shipping fees may be refunded in the following cases:
the order is canceled before shipment and a shipping fee was paid;
Lignevo cancels the order before shipment because the order cannot be fulfilled or shipped;
a shipping fee was charged in error;
a shipping-related issue is verified and Lignevo approves a shipping-fee refund;
a shipping-fee refund is required by applicable law.
Original outbound shipping fees are generally not refunded for change-of-mind returns after delivery.
If an order received free shipping, no separate outbound shipping fee was paid and no outbound shipping amount is refunded.
Return shipping costs and refund eligibility are handled under our Return & Refund Policy.
22. Relationship to Cancellation and Return Policies
This Shipping Policy applies to shipping, delivery, carrier handling, customs, tracking, damaged parcels, delayed shipments, lost shipments, refused delivery, and address-related delivery issues.
Before shipment, cancellation requests are handled under our Cancellation Policy.
After delivery, product returns, refund requests, product defects, change-of-mind returns, and return shipping costs are handled under our Return & Refund Policy.
In simple terms:
Policy Guide
Situation : Policy That Applies
Canceling an order before shipment : Cancellation Policy
Changing an address before shipment : Cancellation Policy or Shipping Policy, depending on order status
Order already in transit : Shipping Policy
Tracking delayed or not updating : Shipping Policy
Package damaged during transit : Shipping Policy first, then Return & Refund Policy if a return or refund is needed
Package marked delivered but not found : Shipping Policy
Returning an item after delivery : Return & Refund Policy
Change-of-mind return after delivery : Return & Refund Policy
Wrong, defective, or incomplete item received : Shipping Policy and Return & Refund Policy, depending on the issue
23. What Customers Should Do After Delivery
To help us resolve issues quickly, please follow these steps after delivery:
Check the carton before opening.
Take photos if the carton appears damaged.
Open the package carefully.
Keep all packaging until inspection is complete.
Check the tabletop, edges, legs, base, finish, hardware, and instructions.
Confirm all cartons have arrived if the order shipped in multiple cartons.
Contact us promptly if anything appears damaged, missing, or incorrect.
For visible transit damage or missing components, contacting us within 72 hours of delivery where possible helps us review the issue with the carrier and available evidence.
24. Contact Us
For shipping questions, delivery issues, tracking help, or damaged shipment reports, please contact:
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
Please include your order number, tracking number, delivery address, and photos or video where relevant.