Payment Methods
Last updated: August 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
This Payment Policy explains how payments, charges, authorizations, payment verification, taxes, duties, refunds, failed payments, and payment security are handled for orders placed on Lignevo.
This policy applies to products sold on our website, including wooden coffee tables, side tables, end tables, accent tables, console tables, shelves, bookcases, benches, decorative wood furniture, and related wood décor.
This Payment Policy works together with our Shipping Policy, Cancellation Policy, and Return & Refund Policy.
All prices, shipping fees, taxes, duties where applicable, charges, and refunds are shown and processed in USD.
1. Payment Contact Information
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
For payment-related questions, please include your order number and the email address or phone number used at checkout.
2. Accepted Payment Methods
Lignevo accepts the payment methods shown at checkout.
Accepted payment methods may include:
Visa;
Mastercard;
American Express;
Discover;
PayPal.
Payment options may vary depending on customer location, checkout settings, payment processor availability, fraud screening, and payment provider rules.
A payment method is only available if it is shown at checkout before the order is submitted.
3. Credit and Debit Card Payments
Customers may pay by eligible credit or debit card at checkout.
When using a card, customers may be asked to provide:
card number;
expiration date;
CVV or security code;
billing name;
billing address;
billing ZIP code or postcode;
additional bank verification where required.
For security reasons, Lignevo does not store full card numbers or CVV codes.
Card payments are processed by secure third-party payment processors. Payment processors may use fraud screening, address verification, CVV checks, 3-D Secure, Strong Customer Authentication, or other security tools where applicable.
Your order is confirmed only after payment is successfully authorized or captured.
4. PayPal Payments
If PayPal is available at checkout, customers may select PayPal and complete payment through PayPal’s secure checkout flow.
After confirming payment through PayPal, customers may be returned to the Lignevo order confirmation page.
If PayPal uses a bank transfer, eCheck, or delayed funding source, order processing may begin only after PayPal confirms that the payment has cleared.
Approved PayPal refunds are returned according to PayPal’s rules. Depending on the transaction, the refund may return to the PayPal balance or the original funding source used through PayPal.
5. Unsupported Payment Methods
To keep payment handling clear and secure, Lignevo does not accept the following payment methods unless they are expressly shown at checkout or approved in writing for a specific order:
cash on delivery;
checks;
money orders;
cryptocurrency;
direct bank transfer or wire transfer;
manual invoice payment;
installment plans;
buy now, pay later services;
gift cards not issued or approved by Lignevo.
If a payment method is not shown at checkout, it should not be considered available.
6. Currency
All orders are charged in U.S. Dollars (USD).
All approved refunds are issued in USD.
If a customer’s card, bank, or PayPal account uses another currency, the payment provider may convert the amount into the customer’s local currency.
Currency conversion rates, foreign transaction fees, and exchange-rate differences are set by the customer’s bank, card issuer, PayPal, or payment provider. These fees are not controlled by Lignevo.
If a refund is issued, the amount returned in the customer’s local currency may differ from the original local-currency amount because exchange rates and provider fees may change.
7. Prices, Shipping Fees, Taxes, and Duties at Checkout
Before payment is submitted, checkout will show the order total in USD.
The checkout total may include:
product price;
shipping fee, if applicable;
sales tax, VAT, GST, or similar taxes where collected;
duties, brokerage, or customs-related charges where included;
discounts or promotional reductions where applied.
Shipping fees are handled according to our Shipping Policy.
For international orders, taxes, duties, VAT, GST, brokerage, customs processing, or import charges may be handled differently depending on the destination and checkout setup.
Where eligible and available, Lignevo may include applicable import taxes, duties, brokerage, or customs processing charges in the checkout total. If those charges are included at checkout, customers generally should not need to pay those included charges again at delivery.
If import charges are not included at checkout, the recipient may be responsible for paying those charges directly to the carrier or customs authority.
8. When Payment Is Charged
For most orders, payment is charged when the order is placed and payment is approved.
This means authorization and capture may occur at checkout or shortly after checkout, depending on the payment processor and payment method.
An order is not confirmed until payment has been successfully approved.
If payment is declined, the order is not confirmed and will not be prepared for shipment.
9. Authorization Holds and Pending Charges
Some banks or payment providers may show a temporary authorization hold or pending charge after a payment attempt.
A pending authorization may appear when:
payment is being verified;
the bank is checking available funds;
the card issuer is reviewing the transaction;
a payment attempt fails but the bank temporarily holds the amount;
duplicate checkout attempts were made.
Pending authorizations are controlled by the card issuer, bank, or payment provider.
If the order is not completed or payment is not captured, the authorization usually clears automatically. The time required for a pending authorization to disappear depends on the customer’s bank or payment provider.
Lignevo cannot force a bank to release a pending authorization faster, but customers may contact us if they need order-related payment information.
10. High-Value Order Verification
Because Lignevo sells high-value wood furniture and decorative furniture, some orders may require additional verification before shipment.
Verification may be required when:
the order value is high;
billing and shipping details do not match;
the payment provider flags the transaction for review;
multiple orders are placed in a short period;
the shipping address appears incomplete or unusual;
additional fraud prevention review is required;
the payment method requires extra authentication.
Verification may include:
confirming the billing or shipping address;
confirming the order details;
confirming contact information;
completing bank authentication;
responding to a support email from Lignevo.
If we cannot verify the order within a reasonable time, Lignevo may cancel the order for safety. If payment was captured, the captured amount will be refunded in USD to the original payment method.
This review is used to protect customers, prevent unauthorized transactions, and reduce payment fraud.
11. Payment Verification and Order Processing
Payment approval does not always mean the order has shipped.
After payment is approved, the order may still go through:
order review;
payment verification;
fraud screening;
address review;
item allocation;
packing and dispatch preparation;
carrier scheduling.
Shipping timelines are handled under our Shipping Policy.
Cancellation requests before shipment are handled under our Cancellation Policy.
Return and refund requests after delivery are handled under our Return & Refund Policy.
12. Failed or Declined Payments
A payment may fail or be declined for reasons such as:
incorrect card details;
expired card;
incorrect CVV;
billing address mismatch;
insufficient funds;
bank fraud prevention block;
international transaction restriction;
incomplete 3-D Secure or bank authentication;
PayPal funding issue;
checkout session timeout;
payment processor error.
If payment fails, customers may try:
checking card details;
confirming billing ZIP or postcode;
using another card;
completing bank verification prompts;
contacting the card issuer;
using PayPal if available;
refreshing checkout or using another browser/device.
Lignevo cannot override a bank decline. Customers should contact their bank or payment provider if the payment continues to be blocked.
13. Duplicate Charges or Duplicate Pending Lines
If a customer sees more than one payment line on their bank statement, one or more may be a temporary pending authorization rather than a completed charge.
Duplicate pending authorizations often disappear automatically depending on bank processing times.
If a customer believes they were actually charged more than once for the same order, they should contact Lignevo with:
order number;
email or phone number used at checkout;
date of charge;
payment method used;
screenshot or statement detail showing the duplicate charge, with sensitive card numbers hidden.
If a duplicate completed charge is confirmed, Lignevo will review and refund any verified overcharge.
14. Refunds
Approved refunds are issued in USD to the original payment method used at checkout.
Refunds may be issued after:
an approved cancellation before shipment;
an approved return after inspection;
a verified wrong item issue;
a verified product defect;
a verified carrier damage claim;
a verified overcharge;
a seller-initiated cancellation;
another approved refund situation under our policies.
Refund timing depends on the reason for the refund.
Cancellation refunds
If cancellation is approved before shipment, refunds are handled under our Cancellation Policy and are generally initiated within 7 business days after cancellation approval.
Return refunds
If a return is required, refunds are handled under our Return & Refund Policy and generally begin after the returned item is received and approved after inspection.
Bank posting time
After Lignevo processes a refund, the final posting time may vary depending on:
card issuer;
bank;
PayPal;
payment provider;
payment network;
currency conversion handling.
Lignevo cannot control bank or payment provider posting times after a refund has been issued.
15. Refunds to Original Payment Method
Refunds are normally issued to the original payment method.
If the original payment method is closed, expired, replaced, or unavailable, the customer should contact their bank, card issuer, PayPal, or payment provider.
In many cases, the payment provider can route the refund to the updated account or provide further instructions.
Lignevo may not be able to issue a refund to a different payment method unless required or allowed by the payment processor and applicable law.
16. Shipping Fees and Payment Refunds
Shipping-fee refunds are handled according to our Shipping Policy, Cancellation Policy, and Return & Refund Policy.
Shipping fees may be refunded when:
the order is canceled before shipment and a shipping fee was paid;
Lignevo cancels the order before shipment;
a shipping fee was charged in error;
a verified shipping-related issue is approved for shipping-fee refund;
a refund is required by applicable law.
Original outbound shipping charges are generally not refunded for change-of-mind returns after delivery.
If an order received free shipping, no separate outbound shipping fee was paid and no outbound shipping amount is refunded.
17. Taxes, Duties, and Refunds
Taxes collected by Lignevo may be refunded where applicable based on the approved refund amount and applicable tax rules.
For international orders, duties, VAT, GST, brokerage, or customs-related charges may be handled differently depending on:
destination country;
whether charges were included at checkout;
carrier handling;
customs rules;
return reason;
whether the shipment was delivered, refused, returned, or abandoned.
If taxes or duties were not collected by Lignevo and were paid directly to a carrier, customs authority, or local agency, Lignevo may not be able to refund those charges.
Customers may need to contact the carrier or local customs authority for questions about non-Lignevo import charges.
18. Discount Codes and Promotions
Discount codes and promotions must be applied at checkout before payment is submitted.
Discount codes generally cannot be applied retroactively to an order that has already been placed.
Promotions may be subject to:
expiration dates;
product exclusions;
order minimums;
region restrictions;
one-use limits;
other terms shown with the promotion.
If an order is canceled or partially refunded, the discount or promotion may be adjusted according to the original order structure and promotion terms.
Expired discount codes generally cannot be reissued unless required by law or specifically approved by Lignevo.
19. Store Credit
Where available, store credit may be issued in certain approved cases or when requested by the customer.
Store credit is not the default refund method unless the customer agrees or the original payment method cannot be used and the payment processor allows an alternative solution.
Store credit may be subject to separate terms shown when issued.
20. Payment Security
Lignevo uses secure checkout practices to help protect payment information.
Payment security may include:
SSL/TLS encryption;
secure checkout pages;
PCI DSS-compliant payment processors;
fraud screening;
address verification;
CVV checks;
3-D Secure or Strong Customer Authentication where required;
limited access to payment-related support information.
Lignevo does not store full credit card numbers or CVV codes.
Customers should confirm that the checkout page uses https:// and a secure browser connection before entering payment information.
21. No Payment Method Surcharge
Lignevo does not add an extra fee solely because a customer chooses an accepted payment method such as credit card, debit card, or PayPal.
Foreign transaction fees, currency conversion fees, international card fees, or PayPal conversion fees may still be charged by the customer’s bank, card issuer, or payment provider.
Those provider fees are not charged or controlled by Lignevo.
22. Payment Disputes and Chargebacks
If a customer has a concern about a charge, refund, duplicate payment, order issue, damaged item, missing item, or delivery problem, we recommend contacting Lignevo first.
In many cases, we can review the order and provide support directly.
Opening a payment dispute or chargeback may delay direct resolution while the payment provider investigates the case.
This does not limit any rights the customer may have under payment provider rules or applicable law.
23. Fraud Prevention and Order Refusal
Lignevo may refuse, cancel, or refund an order before shipment if:
payment cannot be verified;
the transaction appears unauthorized;
fraud screening cannot be cleared;
customer verification is not completed;
billing or shipping information appears invalid;
the order violates payment provider rules;
the order appears to involve resale, abuse, or suspicious activity;
a payment processor instructs us not to proceed.
If Lignevo cancels an order before shipment for payment or fraud-prevention reasons and payment was captured, the captured amount will be refunded in USD to the original payment method.
24. Customer Responsibility at Checkout
Customers are responsible for reviewing all checkout details before submitting payment, including:
product name;
quantity;
price;
shipping address;
billing address;
shipping fee;
taxes and duties where applicable;
total order amount;
payment method;
discount code application.
By submitting payment, the customer confirms that the checkout details are accurate and that they are authorized to use the selected payment method.
25. Relationship to Other Policies
Situation : Applicable Policy
Payment methods and payment authorization : Payment Policy
Failed, declined, or pending payments : Payment Policy
Payment security : Payment Policy
Shipping fees and delivery estimates : Shipping Policy
Carrier, customs, or tracking issues : Shipping Policy
Cancellation before shipment : Cancellation Policy
Return after delivery : Return & Refund Policy
Refund after approved cancellation : Cancellation Policy and Payment Policy
Refund after approved return : Return & Refund Policy and Payment Policy
Damaged, missing, incorrect, or defective item : Shipping Policy and/or Return & Refund Policy
Refused or return-to-sender shipment : Shipping Policy first, then Return & Refund Policy if applicable
26. Regional Consumer Rights
Nothing in this Payment Policy limits mandatory consumer rights in your country or region.
Where local law provides greater protection, including eligible rights under U.S., Canadian, EU, UK, or Australian consumer protection rules, Lignevo will honor applicable mandatory protection.
If any part of this policy conflicts with a non-waivable legal rule, that legal rule will control.
27. Payment Policy Summary
2. Payment Summary
Payment topic : Lunelleify Payment Policy
Currency : USD
Accepted cards : Visa, Mastercard, American Express, Discover
PayPal : Accepted when available at checkout
When payment is charged : Usually when the order is placed and payment is successfully authorized
Unsupported payments : COD, checks, money orders, cryptocurrency, or bank transfer unless expressly offered
Refund method : Original payment method
Refund currency : USD
Payment security : SSL/TLS checkout and PCI DSS-compliant payment processors
Full card data storage : Lunelleify does not store full card numbers or CVV codes on its servers
High-value orders : May require additional payment, billing, or address verification
Payment surcharge : No additional fee solely for using an accepted payment method
Failed payment : Order is not confirmed until payment is successfully approved
Chargebacks : Customers are encouraged to contact support first for faster review where possible
28. Contact Us
For payment questions, failed payments, duplicate charges, refund questions, or statement concerns, please contact:
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
Please include your order number, email address or phone number used at checkout, and a short description of the payment issue.