Return & refund policy
Last updated: August 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
This Return & Refund Policy explains how Lignevo handles return requests, refund requests, product condition reviews, product issue claims, return shipping costs, refund timing, and no-exchange handling.
This policy applies to products sold on our website, including wooden coffee tables, side tables, end tables, accent tables, console tables, shelves, bookcases, benches, decorative wood furniture, and related wood décor.
This policy should be read together with our Shipping Policy and Cancellation Policy.
Before an order ships, cancellation requests are handled under our Cancellation Policy.
Shipping, tracking, customs, delivery delays, carrier damage, lost shipments, refused delivery, and address-related delivery issues are handled under our Shipping Policy.
After delivery, eligible return and refund requests are handled under this Return & Refund Policy.
All prices, refunds, shipping charges, taxes, and duties where applicable are shown and processed in USD.
1. Return Contact Information
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
Please do not send any item back without written return authorization from Lignevo.
Unauthorized returns may be delayed, refused, returned to sender, or processed differently.
2. Return Window
Lignevo accepts eligible return requests within 30 calendar days from the carrier-confirmed delivery date.
The delivery date is based on the carrier tracking record or confirmed delivery scan.
Return requests submitted after 30 calendar days from delivery are generally not eligible for return or refund review unless required by applicable law.
For shipping-related issues such as visible transit damage, missing cartons, missing components, or delivered-but-not-received situations, please follow the reporting guidance in our Shipping Policy. Reporting these issues quickly helps protect the available carrier evidence.
3. Return Method
Approved returns are handled by mail, parcel carrier, or scheduled pickup, depending on the item size, weight, destination, and carrier availability.
For smaller items, a parcel return label may be provided or arranged.
For larger furniture items, including some coffee tables, side tables, end tables, accent tables, or multi-carton shipments, a scheduled carrier pickup or Freight/LTL return may be required.
If a return is approved, Lignevo will provide return instructions, which may include:
Return Authorization information;
return address;
carrier label or pickup details;
packing instructions;
required photos or documentation;
return deadline;
customs paperwork where applicable for international returns.
The return address may be different from our public business contact address.
4. Products Eligible for Return
Lignevo accepts returns for both defective and non-defective products, subject to this policy.
A return may be eligible if:
the return request is submitted within 30 calendar days from delivery;
the item is new, unused, unassembled, uninstalled, and unmodified for change-of-mind returns;
the item is returned with all required parts, hardware, manuals, accessories, and packaging protection where possible;
the return is authorized by Lignevo before the item is shipped back;
the item can be safely returned and inspected;
the issue can be reasonably reviewed with the information provided.
Return eligibility may depend on the product condition, reason for return, supporting evidence, packaging condition, inspection result, and applicable law.
5. Non-Defective Returns / Change of Mind
Customers may request a non-defective return within 30 calendar days from delivery.
A non-defective return may include reasons such as:
changed mind;
size preference;
space limitation;
finish preference;
style preference;
item no longer fits the intended room or layout.
For non-defective returns, the item must be:
unused;
unassembled;
uninstalled;
unmodified;
unaltered;
free from scratches, stains, odors, pet hair, water marks, heat marks, wax, food marks, or cleaning-chemical damage;
complete with all parts, hardware, manuals, and accessories;
packed safely for return transit.
For table products, change-of-mind returns are generally not eligible if the item has been assembled, installed, leveled, drilled, refinished, used as a table, exposed to moisture or heat, or altered in any way.
After inspection confirms that the returned item is in eligible condition, Lignevo will refund the approved refundable product amount in USD.
Original outbound shipping charges are generally not refunded for change-of-mind returns if a shipping fee was paid at checkout.
If the order received free shipping, no separate outbound shipping fee was paid and no outbound shipping amount is refunded.
6. Defective, Damaged, Wrong, or Incomplete Items
If an item arrives damaged, defective, incorrect, or incomplete, please contact Lignevo as soon as possible.
For visible transit damage, missing cartons, delivered-but-not-received cases, or carrier-related issues, please follow the evidence and reporting guidance in our Shipping Policy first.
For product issue review, please email support@lignevo.com with:
order number;
tracking number where relevant;
photos of the outer carton where relevant;
photos of the shipping label where relevant;
photos of the inner packaging where relevant;
photos or video of the affected area;
photos of the full item;
description of the issue.
Examples of product issues that may be reviewed include:
wrong item received;
wrong size, finish, shape, or model received;
visible transit damage;
cracked, chipped, or broken parts;
major finish damage at arrival;
missing legs, base parts, support parts, hardware, or required components;
unstable base or legs caused by a verified product issue;
hardware that will not seat or tighten correctly;
table parts that do not align as intended;
major surface defect inconsistent with the product listing.
If the issue is verified, Lignevo may provide one or more of the following solutions:
replacement hardware;
replacement parts;
touch-up kit;
repair support guidance;
partial refund;
replacement item review;
return for refund;
another reasonable support solution.
For minor cosmetic issues that do not affect safe use, stability, or primary product function, Lignevo may offer replacement parts, a touch-up kit, partial refund, or another reasonable support solution with the customer’s agreement.
7. Return Shipping Costs
Return shipping costs depend on the reason for return.
Return Reason Return Shipping Cost
Return Shipping Cost
Return reason : Return shipping cost
Verified wrong item : Lunelleify pays approved return shipping
Verified product defect at arrival : Lunelleify pays approved return shipping
Verified carrier damage : Lunelleify pays approved return shipping or handles the carrier claim
Verified missing required components : Lunelleify pays approved replacement shipping or return shipping where applicable
Change of mind / size / style / space : Customer pays return shipping
Finish or preference-based return : Customer pays return shipping
For shop-fault or verified issue returns, Lignevo may provide a prepaid return label, schedule a pickup, provide freight return instructions, or arrange another approved return method.
For change-of-mind returns, return shipping is the customer’s responsibility. Where available, Lignevo may help arrange a return label or pickup quote. The cost may be paid by the customer directly or deducted from the refund, as confirmed before the return ships.
Lignevo does not charge a restocking fee.
If a customer ships an item back without written authorization or does not use the approved return method, unauthorized return shipping costs may not be reimbursed.
8. No Restocking Fee
Lignevo does not charge a restocking fee for eligible approved returns.
However, refund adjustments may apply if the returned item:
is missing parts;
is missing hardware;
is missing manuals or accessories;
shows signs of use;
was assembled, installed, modified, drilled, refinished, or altered;
was damaged during return transit due to inadequate packing;
is returned without required authorization;
cannot be safely inspected;
is not returned in the condition required by this policy.
Any refund adjustment will be reviewed based on the returned item condition, missing components, repair needs, and applicable law.
9. No Exchanges
Lignevo does not offer direct exchanges.
If a customer wants a different item, size, shape, finish, color, floral pattern, or table style, the original eligible item may be returned under this policy and a new order may be placed separately.
For verified wrong item, defect, carrier damage, or missing component claims, Lignevo may offer replacement parts, a replacement item review, repair support, refund review, or another reasonable support solution.
These support solutions are not treated as direct exchanges.
10. Items or Situations Not Eligible for Return
Return requests are generally not accepted in the following situations:
the request is submitted after 30 calendar days from delivery;
the item has been used;
the item has been assembled for a change-of-mind return;
the item has been installed, leveled, drilled, modified, refinished, painted, glued, repaired, or altered;
the item has water rings, heat marks, cup marks, wax marks, food stains, scratches, odors, pet hair, or cleaning-chemical damage;
the item was damaged by improper assembly, handling, storage, cleaning, or use;
the item was exposed to moisture, direct heat, outdoor conditions, or unsuitable indoor conditions after delivery;
the item is missing required parts, hardware, manuals, accessories, or packaging protection;
the return is sent without written authorization;
the product was marked final sale or clearance on the product page, unless damaged, defective, or otherwise required by law;
the issue relates only to normal natural wood variation;
the item cannot be safely returned or inspected.
This section does not limit mandatory consumer rights where applicable.
11. Natural Wood, Finish, and Pattern Variation
Wood is a natural material. The following are generally not considered defects when consistent with the product listing:
wood grain variation;
tone or shade variation;
natural knots;
mineral streaks;
small natural wood markings;
natural figure variation;
slight variation in floral pattern placement;
slight inlay shade variation;
carved-edge appearance variation;
minor color differences caused by lighting, photography, or screen settings.
For floral, botanical, silhouette, or inlay-style wooden furniture, small visual differences may occur from natural wood characteristics and finishing variation.
These variations are part of the appearance of wood furniture and are not automatically considered defects.
12. Missing Hardware or Components
If hardware, legs, base parts, support parts, or required components appear missing, please check all packaging carefully before contacting us.
Small parts may be packed inside:
foam layers;
corner protectors;
hardware bags;
inner cartons;
protective inserts;
instruction packets;
underside packaging areas.
If parts still appear missing, please contact us within 72 hours of delivery where possible.
Please include:
order number;
photos of all cartons received;
photos of inner packaging;
photos of hardware bags or instruction packets;
description of the missing part;
product name or SKU if available.
Verified missing components may be resolved with replacement parts, replacement hardware, replacement item review, or another reasonable support solution.
13. How to Start a Return
To request a return, email:
support@lignevo.com
Please include:
order number;
full name used on the order;
email address or phone number used at checkout;
delivery address;
reason for return;
whether the return is issue-based or change-of-mind;
photos of the item in its current condition;
photos of packaging where relevant;
photos or video of any damage, defect, or missing component where relevant.
For damage or defect claims, photos or video are important for review.
Please keep the item, packaging, inserts, hardware, and all included components until Lignevo confirms the next steps.
14. Return Authorization
A Return Authorization is required before sending any item back.
If a return is approved, Lignevo will provide written instructions.
The instructions may include:
return address;
carrier label;
pickup schedule;
freight return instructions;
packing requirements;
return deadline;
documentation needed for international returns.
Return labels, pickup approvals, or return authorizations may expire after a stated deadline. If the deadline is missed, the return may need to be reviewed again.
Items returned without authorization may be refused, delayed, returned to sender, or processed differently.
15. Packing Requirements for Approved Returns
Approved returns must be packed carefully to protect the item during transit.
Customers should use the original packaging where possible, including:
reinforced carton;
foam inserts;
corner guards;
edge protection;
internal blocking;
protective wrap;
hardware bags;
instruction sheets;
rigid panels where included.
For table products, please protect:
tabletop surface;
floral or carved edges;
inlay or pattern areas;
legs;
base;
corners;
finish surface;
hardware packs.
If the original carton is unavailable, use a heavy-duty carton or suitable protective packaging with equal or better protection.
If inadequate packing causes damage during return transit, the refund may be reduced or declined based on inspection results.
16. What We Inspect After Return Arrival
After the returned item arrives, Lignevo may inspect:
product model;
size, finish, shape, or design;
tabletop condition;
floral, carved, or botanical edges;
inlay or pattern areas;
legs and base;
hardware and required components;
finish condition;
signs of assembly or installation;
signs of use or alteration;
packing condition;
return transit damage;
completeness of the returned item.
If the return passes inspection, the approved refund will be processed according to this policy.
If the item does not pass inspection, the refund may be reduced, declined, or reviewed separately.
17. Refund Timing
If a refund is approved, it will be issued in USD to the original payment method used at checkout.
If the item must be returned, refund processing begins after the returned item is received and passes inspection.
Approved refunds are generally processed within 7 business days after the return is received and approved.
After Lignevo processes the refund, the final posting time may vary depending on:
card issuer;
bank;
PayPal or payment provider;
payment network;
currency conversion handling by the customer’s provider.
Lignevo cannot control bank or payment provider posting times after the refund has been issued.
18. Refund Amount
Approved refunds generally cover the approved refundable product amount.
Original outbound shipping charges are generally not refunded for change-of-mind returns.
Original outbound shipping may be refunded if:
the shipping fee was charged in error;
the order was canceled before shipment;
Lignevo canceled the order before shipment;
the issue was caused by a verified wrong item;
the issue was caused by a verified product defect at arrival;
the issue was caused by verified carrier damage;
the refund is required by applicable law.
If the order received free shipping, no separate outbound shipping fee was paid and no outbound shipping amount is refunded.
Taxes collected by Lignevo may be refunded where applicable according to the approved refund amount and applicable law.
19. Store Credit
Refunds are normally issued to the original payment method.
Store credit may be offered or requested in some cases, where available.
Store credit is not required for standard refunds unless the customer specifically agrees or applicable payment processing rules require an alternative solution.
20. Refused Delivery, Missed Delivery, or Return-to-Sender
Refused delivery, missed delivery appointments, uncollected parcels, incorrect addresses, incomplete addresses, unpaid import charges, and failure to respond to carrier or customs requests are first handled under our Shipping Policy.
If the item is returned to Lignevo and passes inspection, refund eligibility may then be reviewed under this Return & Refund Policy.
Carrier return fees, storage fees, customs charges, redelivery fees, or return-to-sender costs may reduce the refundable amount where permitted by applicable law.
If the item is not returned to Lignevo, or if it is abandoned, destroyed, seized, or damaged due to recipient non-cooperation, refund options may be limited.
21. International Returns
For eligible international returns from covered regions, Lignevo may provide return instructions, carrier labels, pickup options, or customs paperwork where available.
For verified shop-fault returns, Lignevo covers approved return shipping and necessary return processing according to the instructions provided.
For change-of-mind returns, the customer is responsible for return shipping and any return-related customs, brokerage, duties, taxes, or carrier charges unless otherwise required by law or agreed in writing.
If a customer uses a self-arranged courier without Lignevo’s written approval, the customer is responsible for loss, damage, customs issues, and return delivery failure.
22. Chargebacks and Payment Disputes
If you have a concern about a return, refund, delivery issue, damaged item, missing part, or order problem, please contact Lignevo first so we can review and help.
Opening a payment dispute or chargeback may delay direct refund handling while the payment provider reviews the case.
This does not limit any rights you may have under applicable law or payment provider rules.
23. Regional Consumer Rights
Nothing in this policy limits mandatory consumer rights in your country or region.
Where local law provides greater protection, including eligible rights under EU, UK, Canadian, Australian, or U.S. consumer protection rules, Lignevo will honor the applicable mandatory protection.
If any part of this policy conflicts with a non-waivable legal rule, that legal rule will control.
24. Relationship to Shipping and Cancellation Policies
TReturn & Refund Policy Guide
Situation : Policy That Applies
Canceling an order before shipment : Cancellation Policy
Changing an order before shipment : Cancellation Policy
Tracking delayed or not updating : Shipping Policy
Package damaged during transit : Shipping Policy first, then Return & Refund Policy if a return or refund is needed
A carton is missing : Shipping Policy first
A component or hardware pack is missing : Shipping Policy and Return & Refund Policy, depending on the issue
Package marked delivered but not found : Shipping Policy
Returning an unused item after delivery : Return & Refund Policy
Change-of-mind return after delivery : Return & Refund Policy
Wrong or defective item received : Return & Refund Policy, with Shipping Policy support if carrier-related
Delivery refused or returned to sender : Shipping Policy first, then Return & Refund Policy if the item is returned and passes inspection
25. Summary of Return Terms
Return & Refund Summary
Topic : Policy
Return window : 30 calendar days from carrier-confirmed delivery
Return method : Mail, parcel carrier, or scheduled pickup depending on the item
Return authorization : Required before sending any item back
Restocking fee : No restocking fee
Exchanges : No direct exchanges
Non-defective returns : Accepted if eligible, unused, unassembled, uninstalled, and unmodified
Defective/wrong/damaged returns : Reviewed with supporting evidence where reasonably necessary
Change-of-mind return shipping : Customer pays
Verified Lunelleify-fault shipping : Lunelleify pays approved return shipping
Refund method : Original payment method
Refund currency : USD
Refund timing : Generally within 7 business days after the return is received, inspected, and approved
Original outbound shipping : Generally non-refundable for change-of-mind returns
26. Contact Us
For return or refund questions, please contact:
Lignevo
262 Mohawk Road
Clermont, FL 34715
United States
Phone: +1 (863) 657-1636
Email: support@lignevo.com
Support Time: Mon–Sun, 8:00 AM–5:00 PM EST
Please include your order number, delivery address, and photos or video where relevant so we can review your request faster.